FAQs

  • ORDERS

Q: How can I know if my order has been processed correctly? 

A: As soon as the purchase is approved, you receive an email with the order number as confirmation. In case you have completed the payment process and have not received the confirmation email, contact our customer service team through WhatsApp available on our website, telephone number: 696 640 968 or our email : levels@belevels.com

Q: Where should I apply my discount code?

A: When you add the product to the cart, click on pay order, then complete the shipping fields, click on shipping if you get standard or free (if the order is over €50 for shipments in the peninsula the shipping is free), then click on continue with the payment, here it will take you to apply the discount and choose the payment method, already applied the code and selected the payment method, you can complete it in pay now and fill in the fields if you will pay by card or bank transfer

Q: How can I track my orders?

A: In the confirmation e-mail when you make the purchase, the tracking and agency is included to be able to track the order.

Q: I have a problem with my order. What can I do?

A: You can contact our customer service team through WhatsApp available on our website, telephone number: 696 640 968 or our email: levels@belevels.com

  • PAYMENT INFORMATION

Q: What payment method do you accept?

A: The purchase of the products is processed through our online store: https://belevels.com/ . The available payment methods are: payment by card through Viva Wallet and Monei and payment by bank transfer.

Q: For what reason can my credit card be declined?

A: Some banks, as a means of security, ask the customer to confirm the purchase. This confirmation must be done through their banking app. If you are having problems of this type, contact our customer service team to be able to provide you with a solution through the channels: WhatsApp available on our website, telephone number: 696 640 968 or our e-mail: levels@belevels. com

PAYMENT VERIFICATION PROCESS

Due to the new European PSD2 regulation, you may be required to go through a verification step when paying with a credit or debit card during the checkout process.


There are several methods, but the most common are based on verifying the payment through your bank's application on your mobile or with a one-time temporary code.


To receive the verification request, you may first need to sign up for the service. Contact your bank for more information.


If you have any problem completing a transaction on our website, contact our service through the channels: Whatsapp available on our website, telephone number: 696 640 968 or our email: levels@belevels.com


Q: Is it safe to use my credit card on the web?

A: The security of the information that clients delegate to Be Levels is one of our highest priorities.

At Be Levels, we invest a large amount of resources and use the latest technologies available so that your payment data is processed in secure environments.

Our electronic commerce platform has different certifications of good practices in information security management, as well as compliance with Data Security standards for the Payment Card Industry that verify that we follow the most demanding recommendations and standards. in the industry to provide you with a shopping experience in a private, honest and secure environment.

  • SHIPMENT

The products will be delivered to the address indicated by the user when placing the order within approximately one to seven business days from when they leave the Levels warehouse, depending on the destination.

Levels does not assume any responsibility when the delivery of the product does not take place as a result of the data provided by the user being false, inaccurate or incomplete or when the delivery cannot be made for reasons beyond the control of the shipping company assigned for this purpose. , such as the absence of the user or the retention of the product in customs.

Levels does not guarantee that order deliveries will be made at specific and specific hours. If the buyer indicates a specific delivery date or, within it, shows a preference for a certain time slot, it will be understood that he does so as a guide.

Delivery times are approximate, although Levels permanently tries to adjust to them. On Saturdays, Sundays and holidays there is no order pick-up or delivery service, a circumstance that will affect the calculation of delivery dates.


Q: Do I Have To Pay Duties (Customs Fee) When I Receive My Package?

A: For orders to the Canary Islands and countries outside the European Union, prices are indicated without taxes. These orders are subject to the taxes and customs duties of the destination.

These expenses and procedures are the responsibility of the client/consignee. They must be paid to the carrier at the time of delivery. You are responsible for payment of all government taxes, administrative fees, and customs duties collected by a carrier when you use the Website or make a purchase.


Q: Do you Ship Worldwide?

A: We ship to all countries except Mexico and Chile

Q : Do you offer Free Shipping?

Shipping will be free in mainland Spain and Portugal, as well as the Balearic Islands for purchases over €50

Shipping will be free in the Canary Islands for purchases over €80

Shipping will be free in the USA and Canada on purchases over €120

Shipping will be free in Austria, Denmark, Finland, Greece, Hungary, Italy, Norway, Poland, Sweden, Switzerland, Turkey, Belgium, France, Germany, Ireland, Luxembourg, the Netherlands, Bulgaria, Cyprus, Croatia, Slovakia, Slovenia, Latvia, Lithuania, Malta, Czechia, Iceland on purchases over €100

Shipping will be free in Argentina, Bolivia, Brazil, Chile, Colombia, Costa Rica, the Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Peru, Uruguay, Paraguay on purchases over € 120

Shipping will be free in the United Kingdom on purchases over €120

Shipping will be free in Albania, Andorra, Armenia, Belarus, Bosnia and Herzegovina, Vatican City, Estonia, Georgia, Gibraltar, Greenland, Guadeloupe, Guernsey, Bouvet Island, Isle of Man, Aland Islands, Faroe Islands, Jersey, Kosovo, Liechtenstein, North Macedonia, Mayotte, Moldova, Monaco, Montenegro, Réunion, Romania, San Marino, Serbia, Svalbard and Jan Mayen, Ukraine on purchases over €100

Q: How long will the shipment take? How much does it cost?


Destination

Delivery time and Price

Spain and mainland Portugal, as well as the Balearic Islands

The shipping cost is €3.95

Delivery time 24 - 48 hours

Canary Islands

The shipping cost is €7.95

Delivery time 3-5 business days excluding customs processing time

USA and Canada

Postage

The cost of postage is €25

Delivery time 10 -20 business days without counting the customs management period

Austria, Denmark, Finland, Greece, Hungary, Italy, Norway, Poland, Sweden, Switzerland, Turkey, Belgium, France, Germany, Ireland, Luxembourg, Netherlands, Bulgaria, Cyprus, Croatia, Slovakia, Slovenia, Latvia, Lithuania, Malta , Czechia, Iceland

The cost of postage is €9.95

Delivery time 3 - 8 business days

LATAM: Argentina, Bolivia, Brazil, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Peru, Uruguay, Paraguay 

The cost of postage is €28

Delivery time 10 -20 business days without counting the customs management period

REST OF EUROPE: Albania, Andorra, Armenia, Belarus, Bosnia and Herzegovina, Vatican City, Estonia, Georgia, Gibraltar, Greenland, Guadeloupe, Guernsey, Bouvet Island, Isle of Man, Aland Islands, Faroe Islands, Jersey, Kosovo, Liechtenstein , North Macedonia, Mayotte, Moldova, Monaco, Montenegro, Réunion, Romania, San Marino, Serbia, Svalbard and Jan Mayen, Ukraine

The cost of postage is €16.95

Delivery time 3 - 8 business days without counting the customs management period

United Kingdom

The cost of postage is €19.95

Delivery time 3 - 8 business days without counting the customs management period


Q: What if I'm not at the shipping address when the package is delivered?

A: You must contact customer service through WhatsApp available on our website, telephone number: 696 640 968 or our email: levels@belevels.com

Q: Can I change my shipping address after placing an order?

A: All orders are prepared very early. Therefore, once the purchase is made, it cannot be modified. If you present this incident, you must contact customer service through WhatsApp available on our website, telephone number: 696 640 968 or our e-mail: levels@belevels.com

Q: I have received my order in a bad condition, what should I do?

A: You must contact customer service through WhatsApp available on our website, telephone number: 696 640 968 or our e-mail: levels@belevels.com in order to analyze your case and provide you with assistance.

Q: I have not received my order, what do I do?

A: You must contact customer service through WhatsApp available on our website, telephone number: 696 640 968 or our email: levels@belevels.com

  • RETURNS & EXCHANGES:

Q: How does the Return Policy work?

A: At Be Levels we like to keep things simple, so you can return any of our products within 30 days of delivery for a refund.

To receive your refund, items must be unused and in the same condition that you received them.

Be Levels is responsible for the costs due to mistake or failure of our delivery. In the case of a return or exchange, the customer must contact customer service through WhatsApp available on our website, telephone number: 696 640 968 or our e-mail: levels@belevels.com to find out about the costs of this management

Q: Can I exchange or return a product?

A: To make a change or return you must contact customer service through WhatsApp available on our website, telephone number: 696 640 968 or our email: levels@belevels.com

Q: When will I receive the amount of my refund?

Once we receive and review your return, we will send you an email informing you of your refund, which will take about 5 business days to be reflected in your bank account. The refund will be made according to the original payment method used.

cancel orders

We work quickly to pack and ship your items. This means that your order cannot be modified or canceled once we have processed and/or shipped it. This includes exchanging products, changing your delivery address, and changing payment methods. You can always return any unwanted orders to us for a refund.