Quando atingires o nível VIB e ultrapassares os 2000€ de gasto nos níveis be, receberás um e-mail com instruções para solicitar a tua Experiência Smartbox. Terás que iniciar sessão na tua conta do be club e verás a opção de solicitar uma das 3 experiências multitemáticas disponíveis que te oferecemos. Preenche o formulário e receberás a tua experiência por e-mail em 24-48 horas.

Se tiveres prémios acumulados do programa anterior, envia um e-mail para atencionalcliente@belevels.com pedindo os teus presentes pendentes. Ficaremos encantados de ajudar-te.

Log in to your account and go to the be club page. Copy your personalized link and share it via email or WhatsApp. When your friend clicks on the link, our website will open with a pop-up. There, they will need to enter their email address to receive their €5 discount code. When they make their first purchase, with a minimum requirement of €30, the code will be automatically applied at checkout. When they complete their purchase, you will receive an email notifying you that your friend has placed their first order, and we will automatically add 500 be coins (€5) to your account.

Be Club: It's our loyalty program. By joining, you'll earn Be Coins that you can redeem for discounts. As you earn Be Coins, you'll level up and unlock rewards, new benefits, exclusive events, personalized content, and sneak previews.

Newsletter: This is our newsletter. When you subscribe, you will earn 100 be coins and stay up to date on product launches and exclusive offers.

Yes, we can downgrade your level. For example, if you reach the €250 threshold, you will remain at the Adventure level for one year. If you spend less than €250 during that period, you will be downgraded to the previous level, Explorer. In short, customers can be downgraded if they do not maintain the minimum spend during the year.

Our loyalty program has three levels. When you join be club, you will start as an Explorer. Then, when you spend more than €250, you will move up to Adventure, and when you spend more than €800, you will reach the VIB level. Each level offers exclusive benefits. Take a look at the level table on the be club page and discover all the benefits.

If you return an order, the be coins earned from the purchase will be automatically removed from your account. The adjustment of your be coins for returns is done automatically, so you don't have to worry about it.

You can use your points to redeem rewards and discounts within 12 months of earning them. They will expire 12 months after being added to your account. When your points are about to expire, we will send you an email reminder to use them.

Discounts obtained using be coins at checkout cannot be combined with other discount codes in the same order. They also cannot be used for subscriptions or recurring purchases. However, be coins can be combined with the Ecopack, which is an automatic 5% discount applied when you purchase 3 or more units of the same product.

If you have any questions or concerns, please email us at atencionalcliente@belevels.com, and we’ll be happy to assist you.

100 be coins are equivalent to a 1€ discount. For example, with 200 be coins, you’ll get a 2€ discount.

When you log in and proceed to checkout, you’ll automatically see the available discount options based on your be coins balance. You can redeem between 2€ and 20€ in discounts per order, depending on how many be coins you’ve accumulated.

You can also use your be coins to redeem products directly from the be club page.

Important: To use your be coins, you must have at least 200, regardless of your membership level.

Log in to your account and go to the be club page. There you can see your available be coins, the money you have spent, your current level, and how much you need to spend to move up to the next level.