Shipping policy
SHIPPING POLICY
The products will be delivered to the address indicated by the user when placing the order within approximately one to seven working days after they leave the Levels warehouse, depending on the destination.
Be Levels does not assume any responsibility when the delivery of the product does not take place as a consequence of the data provided by the user being false, inaccurate or incomplete, or when the delivery cannot take place due to reasons beyond the control of the shipping company assigned for such purpose, such as the absence of the user or the retention of the product in customs.
Be Levels does not guarantee that orders will be delivered at specific and concrete times. If the buyer indicates a specific delivery date or, within it, shows preference for a particular time slot, it will be understood that he/she does so as a guideline.
Delivery times are approximate, although Levels endeavors to adhere to them at all times. On Saturdays, Sundays and holidays there is no pick-up or delivery service, which will affect the calculation of delivery dates.
1. Delivery time and shipping cost
|
Destination |
Delivery time and prices |
|
Spain and mainland Portugal, as well as the Balearic Islands. |
Shipping cost is 2,95€. |
|
Canary Islands |
Shipping cost is 7,95€. |
|
USA and Canada |
Delivery time 4-7 days excluding customs clearance time |
|
Austria, Dinamarca, Finlandia, Grecia, Hungría, Italia, Noruega, Polonia, Suecia, Suiza, Turquía, Bélgica, Francia, Alemania, Irlanda, Luxemburgo, Países Bajos, Bulgaria, Chipre, Croacia, Eslovaquia, Eslovenia, Letonia, Lituania, Malta, Chequia, Islandia |
The cost of postage is 9,95€. |
|
LATAM: solo enviamos a Colombia. |
The cost of postage is 28€. |
|
REST OF EUROPE: Austria, Denmark, Finland, Greece, Hungary, Italy, Norway, Poland, Sweden, Switzerland, Turkey, Belgium, France, Germany, Ireland, Luxembourg, Netherlands, Bulgaria, Cyprus, Croatia, Slovakia, Slovenia, Latvia, Lithuania, Malta, Czech Republic, Iceland, Hungary, Poland, Sweden, Switzerland, Turkey, Czech Republic, Hungary, Poland, Slovakia, Slovenia, Latvia, Lithuania, Malta, Czech Republic, Iceland |
The cost of postage is 16,95€. |
|
United Kingdom |
The cost of postage is 19,95€. |
2. International and national shipping policy
Shipping costs include transportation, insurance and customs clearance at origin. If your order goes through customs we are not responsible for any additional costs involved.
-
Do I have to pay Duties (Customs Fee) when I receive my package?
A: For orders to the Canary Islands and countries outside the European Union, prices are quoted exclusive of taxes. These orders are subject to the taxes and customs duties of the destination country.
These charges and formalities are the responsibility of the customer/consignee. They must be paid to the carrier at the time of delivery. The customer is responsible for payment of all government taxes, administrative fees and customs duties charged by a carrier when using the website or making a purchase.
3. Incidents
- Q:What happens if I am not at the shipping address when the package is delivered?
A: You will need to contact customer service via Whatsapp available on our website, phone number: +34 644 775 980 or our e-mail: hola@belevels.com
- Q: Can I change my shipping address after I have placed an order?
A: All orders are prepared very early in the morning. Once the order has been placed, it cannot be modified. If you have this incidence you should contact customer service through Whatsapp available on our website, phone number: +34 644 775 980 or our e-mail: hola@belevels.com
- Q: I received my order in bad condition, what should I do?
A:You should contact customer service through Whatsapp available on our website, phone number: +34 644 775 980 or our e-mail: hola@belevels.compara to be able to analyze your case and provide you with a solution.
- Q: I have not received my order, what should I do?
A: You should contact customer service through the Whatsapp available on our website, phone number: +34 644 775 980 or our e-mail: hola@belevels.com
4. Returns and Exchanges
- Q: How does the Return Policy work?
A: At Be Levels we like to keep things simple, so you can return any of our products within 30 days of delivery for a refund.
To receive your refund, the items must be unused and in the same condition as you received them.
Be Levels will be responsible for any costs incurred due to a mistake or failure of our delivery. In the case of a return or exchange, the customer must contact customer service through the Whatsapp available on our website, phone number: +34 644 775 980 or our e-mail: hola@belevels.com to be informed of the costs of this management.
- Q: Can I exchange or return a product?
A: To exchange or return a product you should contact customer service through Whatsapp available on our website, phone number: +34 644 775 980 or our e-mail: hola@belevels.com
- Q:When will I receive my refund?
A: Once we receive and review your return, we will send you an email informing you about your refund, which will take about 5 working days to be reflected in your bank account. The refund will be made according to the original payment method us
5. Cancel Orders
We work quickly to pack and ship your items. This means that your order cannot be modified or cancelled once we have processed and/or shipped it. This includes exchanging products, changing your delivery address and changing payment methods. You can always return any unwanted order to us for a refund.