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Log in to see your points
Earn points with every purchase, redeem them for discounts or products, and level up to unlock exclusive rewards.
Be levels Rewards (formerly known as be club) is our way of rewarding our most loyal customers. When you make your first purchase at be levels, you automatically start earning points in your account. You can also complete other actions to keep earning points, level up and unlock exclusive perks and products.
To earn and check your points, log in to your be levels account with the email you use to place your orders.
If you haven't made a purchase yet, you can also join and start earning points right away.
If you were already a customer but not a member of the program, we also want to thank you for your trust in us! Starting in October 2026, you'll automatically start earning points with your purchases. Remember that points are not retroactive, so only purchases made after you've been enrolled will earn points.
If you don't see your points, make sure you're logged in to your be levels account with the email you use to place your orders. Also check that you didn't place the order as a guest or with a different email.
Also, check the date you joined the rewards program. Points are not retroactive: orders placed before you joined the program do not earn points. If you weren’t a member before, we automatically enrolled you on October 7, 2026 so you can enjoy the benefits too, and from then on, every purchase counts. We take your previous orders into account to assign your tier (based on what you’ve spent in the last 12 months), but they did not earn points since they were placed before you joined.
If you have any questions, write to us at atencionalcliente@belevels.com with your order number and we'll look into it.
Products redeemed with points can be combined with discount codes in the same order.
Discount codes redeemed with points, however, can't be combined with other codes in the same order. They also can't be used on recurring subscription purchases. They can be combined with Ecopack (an automatic 5% discount applied when you buy 3 or more units of the same product).
If you have any questions, write to us at atencionalcliente@belevels.com and we'll be happy to help.
The spending you see for your level isn’t the total lifetime spending of your account: only purchases made in the last 12 months count. As time goes by, older purchases fall out of that period and no longer count, so you may see a different figure from the total of all your purchases at be levels.
Every year, on the anniversary of the day you reached your level, we recalculate your spending. To keep your current level, you need to have spent the minimum during that year (€250 for Adventure, €800 for VIB). That way, you can keep enjoying all your perks!
Log in to your be levels account and you'll see all the available redemption options: use your points to try products, get gifts or get discounts based on your balance.
Important: to use your points, you need to have accumulated at least 200, regardless of the level you're in.
100 points equal a €1 discount. You can redeem from €2 to €20 per order:
You can generate your discount code by redeeming your points on the rewards page, or by selecting it directly at checkout. When you're logged in, you'll automatically see the discounts available based on your balance. They cannot be combined with other discount codes.
If you can't apply your points discount, check that your balance is enough for the discount you want, that your order meets the minimum for that discount, and that no other code has already been applied to the order.
From the rewards page, choose the product you want and redeem it to add it to your cart. As you move up levels, you'll unlock more products you can redeem:
Log in to your be levels account and go to the Rewards page. There you'll see your available points, the amount you've spent, your current level and how much more you need to spend to reach the next one.
Yes, your points expire 12 months after you earn them. When they're about to expire, we'll send you a reminder email so you can use them.
Yes. Every year, on the anniversary of the day you reached your level, we review what you’ve spent in the last 12 months. If it’s less than your level’s minimum (€250 for Adventure, €800 for VIB), you’ll move down to the previous level. You keep all your points: what changes are your perks and the products you can redeem.
About a month after your order, we'll send you an email asking you to tell us about your experience with the product. Once you complete it, you'll automatically receive +100 points for each review.
Tell us your birthday and, when the day arrives, you'll see the points reflected in your account. If you enter the date very close to your birthday, the points may take up to 30 days after you've added it to activate.
If you've entered the wrong date, contact us at atencionalcliente@belevels.com and we'll correct it.
Log in to your account and scroll to the bottom of the rewards page. Copy your personalized link and share it by email or WhatsApp. When your friend clicks the link, our website will open with a pop-up. There, they'll need to enter their email address to receive their €5 discount code. When they make their first purchase (minimum €30), the code will be applied automatically on the payment screen. Once they complete their purchase, you'll receive an email letting you know your friend has placed their first order, and we'll automatically add 500 points (€5) to your account.
If you’re VIB and you’ve reached 1,000€ spent in the last year, you’ll automatically receive an email with your code to redeem the Health Check experience (online or in Madrid) and all the instructions to enjoy it.
If you’re VIB and you’ve reached 2,000€ in spending over the last year, we’ll automatically send you an email with a link to request your Smartbox. Fill out the form and choose your experience!
Taking part doesn't commit you to anything! But if you'd like to opt out, email us at atencionalcliente@belevels.com and we'll gladly process your request.
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