Terms of service

TÉRMINOS Y CONDICIONES GENERALES

Access to and use of this website are subject to these General Terms and Conditions of Use, which include the General Conditions of Sale in the online store www.belevels.com, as well as the Privacy and Data Protection Policy presented by the commercial company BELEVELS S.L., NIF B88632369, with headquarters in C/Monasterio de Liébana nº 9 portal A, 1ºD, 28049 Madrid, registered in the Commercial Registry of Madrid, Volume 40430, Folio 147, Section 8, Page M718052.

 

1. GENERAL

BELEVELS S.L., which we will refer to as Levels, is the owner of the website located at the domain name www.belevels.com.

Using the website and/or registering as a user presupposes acceptance of the terms and conditions described here.

a) These General Terms and Conditions are valid for all commercial relationships between Levels and its client, in the version in force at the time of signing the contract.

b) Different general terms and conditions of the client will be rejected.

c) As clients according to art. 1 (a) both consumers and entrepreneurs will be considered. A consumer is any natural person for whom the purpose of the order is not attributable to an industrial, independent or autonomous professional activity. On the other hand, an entrepreneur is a natural or legal person or a partnership with legal capacity that places the order for industrial, independent or self-employed professional purposes.

 

2.  CONTRACT FORMALIZATION

These Terms and Conditions of Use constitute the entire contract through which the conditions of purchase of the products made available to users by Levels on the website are regulated.
Access to the website or its use by the user, as well as the purchase of any product, necessarily implies, and without reservation, the knowledge and acceptance of these conditions of use, therefore, it is recommended that the user read them carefully each time. every time you want to buy a product.

 

3. PRODUCT PURCHASE

3.1. How to buy a product

To place orders for products, the user must follow the purchase procedure established on the website, as well as read and accept these Terms and Conditions of Use. Be Levels will then send an email to the user confirming that the order has been accepted. The contract between the user and Be Levels will finally be formalized once Be Levels sends the user confirmation of the purchase. Only those products indicated in the order will be the subject of the contract.

3.2. Availability of the product

All orders are subject to product availability. In the event that, once the shipping confirmation has been sent, Be Levels cannot have the requested product for any reason, it will contact the user as soon as possible informing them of this fact. In such case, Levels may:

a) Offer the user, without a price increase, a product with characteristics and specifications similar to those initially requested, as long as these are in line with the user's needs; and/or

b) Offer the user to cancel the requested order by refunding the amount paid for it, within 15 business days.

    3.3. Refusal to process an order

    Levels reserves the right to withdraw any product from the website at any time and to remove or modify any material or content thereof, and will not be liable to the user or any third party for removing any product from the website, with regardless of whether said product has been sold or not.

    3.4. Return guarantee

    1. The customer has the option to return the products within the first 15 days of receipt, with the right to a refund of the purchase price. The period begins after receipt of the goods.
    2. The customer is only entitled to the money back guarantee if the products are intact, sealed, complete and in the original package. Products must be returned at the customer's expense.
    3. The money back guarantee applies to all products.

    Upon successful receipt of the goods by the supplier within the 15 day period and if all of the above conditions are met, the full purchase price will be refunded to the customer.

    3.5. Products delivery

    The products will be delivered to the address indicated by the user when placing the order within approximately one to seven working days from when they leave the Levels warehouse, depending on the destination.
    Be Levels does not assume any responsibility when the delivery of the product does not take place as a result of the data provided by the user being false, inaccurate or incomplete or when the delivery cannot be made for reasons beyond the control of the shipping company, assigned for such purpose. effect, such as the absence of the user or the retention of the product in customs.
    Be Levels does not guarantee that order deliveries will be made at specific and specific times. If the buyer indicates a specific delivery date or, within it, shows a preference for a specific time slot, it will be understood that he does so as a guideline.
    Delivery times are approximate, although Levels constantly tries to adjust to them. On Saturdays, Sundays and holidays there is no order collection or delivery service, a circumstance that will affect the calculation of delivery dates.

    3.6. Shipping costs

    Shipping costs include transportation, insurance and customs clearance at origin. If your order passes through customs, we are not responsible for any additional costs that this entails.

    3.7. PRICE AND PAYMENT OF PRODUCTS

    The prices applicable to each product will be those published on the website on the date the user places the order.
    a) Payment method
    The user may make payment using Visa, Visa Electron, Mastercard, American Express credit or debit cards, or by bank transfer. To minimize the risk of unauthorized access, the user's credit card details will be encrypted.
    b) Value Added Tax (VAT)
    The applicable VAT rate will be the one legally in force at all times depending on the specific product in question.
    c) Belevels SL undertakes not to allow any transaction that is illegal, or is considered by the credit card brands or the acquiring bank, which may or has the potential to damage their goodwill or negatively influence they. The following activities are prohibited under the Card Brands programs: the sale or offer of a product or service that is not in full compliance with all laws applicable to the Buyer, Issuing Bank, Merchant, Cardholder, or cards.In addition, the following activities are also explicitly prohibited:
    -Sell medicines     

    4. Liability disclaimer

    1. The customer's rights to compensation for damages caused by negligence in the use of Belevels SL products are excluded. The previous exoneration of liability also applies in favor of the legal representatives and executive assistants of the supplier in the event that the client expresses claims against them.
    2. Excluded from the exemption from liability established in point 1 are the rights to compensation for damages to the person in the event of damage to life, physical integrity and health and the rights to compensation for damages caused by the use of the products and damages resulting from the violation of essential contractual obligations. Essential contractual obligations are those whose fulfillment is necessary to achieve the objective of the contract; For example, the supplier must deliver the object to the customer free of material and legal defects and provide ownership of the object. The right to compensation for damages caused by an intentional violation or caused by gross negligence of the obligations of the supplier, its legal representatives or executive assistants is also excluded from the exoneration of liability.

     

    5. PROPIEDAD DEL SITIO WEB

    The website is property of Belevels SL. All rights to content, images and software available on this website belong to Belevels SL and are licensed and protected by the laws of Intellectual Property, Industrial Property and international treaties related to Copyright.

    The reproduction, transmission or exploitation of the content of this website requires the explicit authorization of Belevels SL.

    The publication, manipulation, distribution or reproduction, on any medium, of any content of this website is prohibited, as is its link to any business or company.

    Belevels SL is not responsible for the information contained on third-party web pages connected by links to the website.

    Under no circumstances will Belevels SL be liable for damages of any kind arising as a consequence of or in relation to the use of the website.

    Belevels SL may claim damages resulting from non-compliance by the user with these Terms and Conditions or from the use of the content of the Website without prior authorization.

    If any provision of these general terms and conditions is invalid, this will not affect the validity of the other provisions.

    -DECLARATION ON MEANS OF PAYMENT

    Belevels SL undertakes not to allow any transaction that is illegal, or is considered by the credit card brands or the acquiring bank, which may or has the potential to damage their goodwill or negatively influence them. The following activities are prohibited under the card brands programs: the sale or offer of a product or service that is not in full compliance with all laws applicable to the Buyer, Issuing Bank, Merchant, Cardholder, or cards.

    Additionally, the following activities are also explicitly prohibited:

    -Sell medicines