How can we help you?

Our team is here to listen to you and guide you.

Your questions,

answered

What is the returns policy?

Returns are accepted within 30 days of delivery, provided the product is still sealed and unopened. To arrange a return or exchange, please email us at atencionalcliente@belevels.com

What should I do if I’ve forgotten to enter my discount code?

Please email us at atencionalcliente@belevels.com and we’ll be delighted to help you.

How can I cancel and/or change my subscription/recurring purchase?

Log in to your account and, from the ‘Services’ menu (in the top-left corner), go to ‘My subscriptions’. From there, you can manage your subscription, make changes or cancel it whenever you need to.

Important: our customer service team cannot cancel or change subscriptions on behalf of customers. Any changes must be made directly via your user area.

Can I change the delivery address for an order?

Yes. You can change your delivery address by logging into your account and going to the ‘My orders’ section, within one hour of your order being confirmed.

If more than one hour has passed since your order was confirmed, please email us at atencionalcliente@belevels.com and we’ll be happy to help.

Can I cancel or change an order?

Please email us at atencionalcliente@belevels.com and we’ll be delighted to help you.

How can I choose a collection point?

It is not possible to select a collection point during the checkout process. Once your order has left our warehouse and you have received an email from the courier, you will be able to log in to their website and choose a collection point, provided the service is available for your delivery.

How can I download my invoice?

Log in to your account and go to ‘My orders’. For each order, you’ll find a button at the top to download your invoice.

*Important: please make sure you enter your billing details correctly when placing your order.

How long will it take for my order to arrive?

Mainland Spain and the Balearic Islands:

  • 1 to 3 business days (CTT Express)

  • 1 business day (GLS Express)

Canary Islands:

  • 2 to 5 business days (DHL Express)

EU and International:

  • 3 to 5 business days (GLS)
  • 1 to 3 business days (DHL Express)


*Saturdays, Sundays, and holidays are not considered business days.

*During periods of high demand (such as Black Friday, Christmas, or promotional campaigns), delivery times may vary.

Contact Us

atencionalcliente@belevels.com

WhatsApp: +34 684 71 76 53
Phone Support: +34 919 46 94 11
(Monday–Friday, 9:00 a.m.–2:00 p.m.)

Rosa

Customer Love

Rocío García

Customer Love

Mafe Ruisánchez

Nutritionist & Customer Love

Your health, with our support

Get answers to your questions about our products and build your routine with the support of our team of nutritionists. You can do this through a quick online consultation or a comprehensive analysis with personalized recommendations.

FREE

Online consultation

A 15-minute online session to answer your questions about our products and how to incorporate them into your routine.

Book a free consultation

TEST + CONSULTATION

Health Check

Analysis, consultation, and personalized recommendations based on your results, habits, and health goals.

Book a Health Check

Lola Castillejo

Nutritionist

Laura Estellé

Nutritionist & Customer Love

Mafe

Nutritionist & Customer Love

95%

Rate Health Check with 5 stars*

*based on over 100 customer reviews of Health Check

+300

Health Checks conducted in Madrid

+2.5K

Annual free online consultations

Your questions,

answered

How can I arrange an in-person Health Check with be levels or an online interpretation?

You can book your appointment for an in-person Health Check in Madrid here.

If you’re not in Madrid, you can also make use of this service by booking an online Health Check appointment.

Available in Spanish and English.

How can I book a free online consultation?

You can book your appointment for a free online consultation here.

Available in Spanish and English.

How and who should I contact if I want to collaborate with be levels?

For brand partnerships: colab@belevels.com

To collaborate as a healthcare professional: you’ll find all the information here.

To become a sales point (be places): puntosdeventa@belevels.com. All the information is here.

If I live in the Canary Islands, will I be charged customs duties?

No. For orders placed with be levels, we cover the costs of customs duties and customs clearance, so you won’t have to pay them when you receive your order.

Can be levels be bought in physical shops?

Of course, have a look at our store map.

How do I redeem my be coins?

Be coins are points you earn on your purchases as a member of be club, our loyalty scheme. When you log in to your account and proceed to checkout, you’ll automatically see the discount options available based on your be coins balance. You can redeem between €2 and €20 off per order, depending on how many be coins you’ve accumulated.

Be coins can be used with Ecopacks, but not with other discount codes. They can also be redeemed per product on the be club page.

You can check your be coins balance in your be club account.

What is Ecopack?

The Ecopack is an automatic 5% discount applied when you buy three or more units of the same product. It can be combined with be coins or a discount code, but not with both at the same time. The Ecopack is not compatible with subscriptions or recurring purchases.

How do discount codes work? Can I combine them?

Discount codes cannot be combined with each other, nor can they be used alongside discounts earned from be coins in the same order.

If you apply a discount code to a subscription or recurring purchase, it will only apply to the first order. From the second delivery onwards, the 5% discount associated with the subscription will automatically apply.

Not sure where to start?

Complete a short online questionnaire and find the products that best suit you and your goals.

Start the wellness check

Contact Us

atencionalcliente@belevels.com

WhatsApp: +34 684 71 76 53
Phone Support: +34 919 46 94 11
(Monday–Friday, 9:00 a.m.–2:00 p.m.)

Rosa

Customer Love

Rocío García

Customer Love

Mafe Ruisánchez

Nutritionist & Customer Love